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Introduction
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Insurers & Costs
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Making a Claim
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Exclusions & Complaints
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As a home owner you should always make sure that any home improvements carried out by a contractor carry a HomePro Insurance Backed Guarantee. Good contractors will automatically offer you a HomePro Insurance Backed Guarantee.
HomePro Insurance Backed Guarantee offer three levels of cover:
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Value Policy |
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If you have a HomePro Value Policy, you will be covered for the “Guarantee Period”.
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Value Plus Policy |
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If you have a Value Plus Policy, you will be covered for the period of deposit, as well as being covered for the “Guarantee Period”. |
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The level of cover provided by HomePro Insurance Backed Guarantees will be dependent on the type of policy you are offered – you should refer to your policy document – but the following can be covered:
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Deposits |
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If the contractor ceases to trade following the receipt of the Deposit and before work has started, the policy will enable you to recover the deposit.
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Guarantee Period |
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If the contractor ceases to trade during the guarantee period, and you have reason to make a claim against the guarantee for faulty workmanship or materials, the policy will provide for an approved contractor to remedy the work. The cost of the work will be covered under the Insurance Backed Guarantee policy. |
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The period of cover provided by HomePro Insurance Backed Guarantees is different depending on what you have covered. The following provides a guide to cover periods – but always check your policy document to be sure:
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Deposits |
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Deposit cover lasts for a max 90 days from receipt by the contractor. Always ensure you have a written receipt of the payment on headed paper or order form. Deposit protection will stop when work starts on site.
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Guarantee Period |
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The guarantee period can be anything up to 10 years on most home improvements. The policy you have will back the guarantee provided by the contractor – therefore if the contractors guarantee is 5 years – the cover period will also be 5 years. |
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HomePro helps you by giving you access to information on reputable businesses but remember,
the decision to engage a particular business remains entirely yours. Neither HomePro nor any of its
data providers or affiliates make any warranties express or implied,
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quality or fitness for any particular purpose of the information or the services for a particular
purpose or use. All such warranties are expressly excluded to the fullest extent that such warranties are
excluded by law. You bear all risks from any uses or results of using any information on this site.
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